| 显示国家开放大学系统国家开放大学-商务英语所有答案 |
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—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.
—____________. I.ll call
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答案是：正确答案是：That sounds all right
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Customer service is the service or care that a consumer receives before, during and after a purchase. It.s one of the fa
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答案是：1.答案：D
解析：这里考查的是被动语态进行时的用法。is being后面要加动词的过去分词offered，所以选D。
2.答案：E
解析：这里考查的是词性与语义的选择。create是及物动词，后面应跟宾语，故选名词。从句意“出众的服务会创造……和回头客”推测，loyalty“忠诚”符合句意。所以选E。
3.答案：A
解析：这里考查的是词性与语义的选择。is 后面需要加形容词，从句意“杰出的客服对当今的商家而言非常……” 推测，vital“重要的”符合句意。所以选A。
4.答案：C
解析：这里考查的是服务理念与语义的选择。“总把顾客放在第一位”是客服的重要理念，priority“优先，优先权”符合句意。所以选C。
5.答案：B
解析：这里考查的是词性与语义的选择。are后面需要加形容词。从句意“顾客不是随意的（可选择的），而是商家生存的必须”推测，optional。所以选B。
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Customers often remain _________ to a business that has excellent service even if their prices are high.
选择一项：
A.
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答案是：正确答案是：loyal
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Customers won.t find store clerks sitting around _________ .
选择一项：
A.
watching TV or playing cards
B.
to wa
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答案是：正确答案是：watching TV or playing cards
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The American idea of customer service is _________ each customer the center of attention.
选择一项：
A.
made
B.
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答案是：正确答案是：to make
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— How do you calculate the fee if we ask you to move the office furniture?
— _________________.
选择一项：
A.
We can
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答案是：正确答案是：The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
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— What does the customer.s complaint say?
— _________________.
选择一项：
A.
He says he will write us a thank-you let
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答案是：正确答案是：He says he hasn't gotten back the monitor for repairs
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How to Schedule Your Visa Appointment
Payment can be made with a UnionPay debit card or in cash. You can 回答
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答案是：1. 答案：B
解析：这里考查的是动词pay的用法。通过联系下文“If paying at a Citic bank branch”以及“If you prefer to pay in cash”可以看出，此处为“付款”的意思；而spend的用法为spend some money on something，spend money in buying something；buy为“购买”，buy something with some money；所以选B。
2. 答案：C
解析：这里考查的是debit card的用法。通过联系上文“Payment can be made with a UnionPay debit card or in cash”可以看出，此处为“借记卡”的意思；credit card是“信用卡，贷记卡”，membership card是“会员卡”；所以选C。
3. 答案：A
解析：这里考查的是固定搭配based on的用法。“依据，根据”的固定搭配有based on，according to，on the basis of，in line with等等，所以选A。
4. 答案：C
解析：这里考查的是固定搭配deposit slip的用法。通过上文“the deposit slip will indicate how much you must pay”可以看出，此处是指“存款单”，所以选C。
5. 答案：A
解析：这里考查的是通过上下文判断句意的能力。通过文章题目“How to Schedule Your Visa Appointment”以及上文“log off the appointment site”可以看出，此处是指“面签预约地点”，所以选A。
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You can download and print off the ____________ online.
选择一项：
A.
from
B.
form
C.
formal
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答案是：正确答案是：form
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____________ behalf of Vancouver C&S Int.l Trade Corp., I am pleased to invite you and your colleagues to visit us.
选
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答案是：正确答案是：On
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Can you fill me ____________ ? I need some detailed information.
选择一项：
A.
in
B.
up
C.
out
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答案是：正确答案是：in
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—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.
—__________________You.ve b
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答案是：正确答案是：Great! You must be happy.
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—__________________?
— I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.
选择一项：
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答案是：正确答案是：When do you plan to leave
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1. Can you fill me in? 回答
A. 你能替代我一下吗？
B. 你能为我填写吗？
C. 你能向我详细介绍一下吗？
2. Not all restaurants accept the card. 回
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答案是：1. 答案：C
解析：fill somebody in 意思是tell someone the details about someone or something, 向（某人）详述，详细介绍某事，所以答案是C。
2. 答案：B
解析：此句为部分否定。在英语中，有一些用来表示“全体”或“完全”意义的总括词，如all, every (及everybody, everything等)，both, always, wholly, entirely, altogether, completely等，凡含有这些词的否定句为部分否定，所以答案是B。
3. 答案：A
解析：used to do 表示过去经常发生的事，强调现在已经不存在的习惯，所以答案是A。
4. 答案：B
解析：live out of a suitcase意为“常常旅居客地，提着衣箱过日子”，所以答案是B。
5. 答案：A
解析：they collect by issuing traveller’s check为定语从句，关系代词that（which）省略，修饰先行词the funds，所以答案是A。
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5. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’s checks. 回答
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答案是：A
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4. Let me know how you like living out of a suitcase.回答
A. 到时候告诉我没有旅行包你是怎么活下来的。
B. 到时候告诉我你是怎么带着旅行包生活的。
C. 到时候告诉
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答案是：B
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3. We used to have cash advances. 回答
A. 我们以前是预支现金。
B. 我们使用已有的现金。
C. 我们习惯了预支现金。
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答案是：A
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2. Not all restaurants accept the card. 回答
A. 所有酒店都不接受此卡。
B. 并非所有酒店都接受此卡。
C. 所有酒店接受的不是此卡。
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答案是：B
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1. Can you fill me in? 回答
A. 你能替代我一下吗？
B. 你能为我填写吗？
C. 你能向我详细介绍一下吗？
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答案是：C
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If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with
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答案是：正确答案是：to visit
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The processing time ____________ per embassy.
选择一项：
A.
various
B.
variety
C.
varies
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答案是：正确答案是：varies
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Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.
选择一项
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答案是：正确答案是：buying
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— How would you like to go?
—__________________.
选择一项：
A.
I.ll get in touch with the railroad
B.
I.d like
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答案是：正确答案是：I'd like to fly to Frankfurt for a stay of two days
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—__________________?
— Yes, business class.
选择一项：
A.
Will you fly business class
B.
When do you plan to le
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答案是：正确答案是：Will you fly business class
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According to the dialog, all major budget decisions shall be approved by _________.
选择一项：
A.
the COO and the fina
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答案是：正确答案是：the CEO and the financial officer
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In Simon.s opinion, for which order do they need a budget increase?_________
选择一项：
A.
None.
B.
The first.
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答案是：正确答案是：The first.
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If Susan.s calculations are correct, how much are they over budget?_________
选择一项：
A.
About five hundred dollars.
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答案是：正确答案是：About five thousand dollars.
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According to the factory, how much more will it cost than initially projected?_________
选择一项：
A.
Eighteen percent
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答案是：正确答案是：Eight percent.
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According to the dialog, what is the budget Simon and Susan are talking about for?________
选择一项：
A.
The first ord
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答案是：正确答案是：New equipment.
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Respecting your teammates _________.
选择一项：
A.
can discourage overall team spirit
B.
can keep everyone in a
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答案是：正确答案是：can keep everyone in a good mood
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Being motivated means _________.
选择一项：
A.
you should practice swing outside of practice
B.
you should show
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答案是：正确答案是：you should give your best in any circumstances
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Cooperation is a skill that _________.
选择一项：
A.
everyone should have
B.
can be sharpened during practice
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答案是：正确答案是：can be sharpened during practice
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According to the article, team spirit means _________.
选择一项：
A.
cooperation and motivation
B.
cooperation,
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答案是：正确答案是：cooperation, motivation and respect
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ammates who have team spirit _________.
选择一项：
A.
are better able to work together and achieve team goals
B.
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答案是：正确答案是：are better able to work together and achieve team goals
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8.the state of not having something or not having enough of something回答
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答案是：正确答案是：lack of
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7.an additional slight advantage over somebody/something回答
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答案是：正确答案是：an extra edge
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6.to solve a problem, perform a task, etc.回答
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答案是：正确答案是：deal with
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5.to need or depend on somebody / something
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答案是：正确答案是：rely on
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4.extremely important回答
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答案是：正确答案是：critical
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3.to create or develop something
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答案是：正确答案是：buil up
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2.to have something as a result
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答案是：正确答案是：compensate tor
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1.to provide something good to balance or reduce the bad effects of damage, loss, etc.回答
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答案是：正确答案是：lead to
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To solve all the problems, you need a capable leader.
选择一项：
对
错
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答案是：正确答案是“对”。
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Team work success is quite common in practice.
选择一项：
对
错
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答案是：正确答案是“错”。
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A good team should have a diversity of personalities.
选择一项：
对
错
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答案是：正确答案是“对”。
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To form a high performance team, you need many important factors.
选择一项：
对
错
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答案是：正确答案是“错”。
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Team building skills are not so critical if you are only an employee.
选择一项：
对
错
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答案是：正确答案是“错”。
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A. 回答
is easy to get along wit.
B. 回答
always makes careless mistakes.
C. 回答
spends project money
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答案是：A.Bob B.Larry C.Mary D.Bob E.Mary F.Larry G.Bob H.Larry I.Mary J.Bob K.Bob L.Larry M.Larry N.Bob O.Bob
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1. help out
答案 1
2. get along
答案 2
3. worry about
答案 3
4. keen on
答案 4
5. as long as
答案 5
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答案是：正确答案是：1. help out → to assist or aid (someone), esp. by sharing the burden or cost of something, 2. get along → have a harmonious or friendly relationship, 3. worry about → to think about problems or things that might happen and make you feel unpleasant and afraid, 4. keen on → interested, eager or wanting (to do something) very much, 5. as long as → on the condition that
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词义匹配，学习课文中的词汇。
1． preference
答案 1
2． interact
答案 2
3．facility
答案 3
4． proactive
答案 4
5． physically
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答案是：正确答案是：1． preference → a greater interest in or desire for, 2． interact → communicate with somebody, 3．facility → buildings, services, equipment, etc. for a particular purpose, 4． proactive → intended to cause changes, rather than just reacting to change, 5． physically → in a way that is connected with a person's body, 6． disclosure → information or a fact that is made known or public, 7． termination → the act of ending something; the end of something, 8．executive → a group of people who run a company or an organization
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It.s important for today.s franchise-seekers to be aware that there are risks in franchise business.
选择一项：
对
错
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答案是：正确答案是“对”。
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People should be clear about the myths surrounding the success and failure rates of franchise businesses.
选择一项：
对
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答案是：正确答案是“对”。
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It is said about 4% of all businesses in the world are franchisee-worked.
选择一项：
对
错
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答案是：正确答案是“错”。
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Franchisor rules are usually very loose in the US, but strict in most other countries.
选择一项：
对
错
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答案是：正确答案是“错”。
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The franchisee.s success depends on the success of the franchisors.
选择一项：
对
错
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答案是：正确答案是“错”。
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选项：
A. what Toppers stood for
B. share your experience
C. saw their success
D. to be great
E. on my mind
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答案是：1.B 2.H 3.C 4.A 5.D 6.E 7.F 8.G
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