|
本题添加时间：2023/4/3 12:59:00 |
|
圆梦客服：王老师 19139051760(微信同号) 19139051760(微信同号) |
Customer service is the service or care that a consumer receives before, during and after a purchase. It.s one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being 回答
.
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create 回答
and a returning customer, which is what we all must strive for.
Excellent customer service is 回答
to businesses today. It.s a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a 回答
. Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not 回答
; it.s a requirement for businesses to survive.
选自：http://marketing.about.com/od/plantutorialsandsamples/a/What-Is-Customer-Service.htm
|
答案是:1.答案：D
解析：这里考查的是被动语态进行时的用法。is being后面要加动词的过去分词offered，所以选D。
2.答案：E
解析：这里考查的是词性与语义的选择。create是及物动词，后面应跟宾语，故选名词。从句意“出众的服务会创造……和回头客”推测，loyalty“忠诚”符合句意。所以选E。
3.答案：A
解析：这里考查的是词性与语义的选择。is 后面需要加形容词，从句意“杰出的客服对当今的商家而言非常……” 推测，vital“重要的”符合句意。所以选A。
4.答案：C
解析：这里考查的是服务理念与语义的选择。“总把顾客放在第一位”是客服的重要理念，priority“优先，优先权”符合句意。所以选C。
5.答案：B
解析：这里考查的是词性与语义的选择。are后面需要加形容词。从句意“顾客不是随意的（可选择的），而是商家生存的必须”推测，optional。所以选B。
出自
国家开放大学-商务英语 国家开放大学系统
南阳师范学院
|
更多试题>>>>
1、矩阵型组织结构是由两套管理系统组成的组织结构 ,一是纵向的职能领导系统,一是为完成某一任务而组成的横向项目系统( )
A对
B错
2、系统管理思想要求力求减少决策中的个人艺术成分,寻求决策工作的科学化。( )
A对
B错
3、Customers often remain _________ to a business that has excellent service even if their prices are high.
选择一项：
A.
4、相对于中层管理者而言,高层管理者需要掌握更多的人际技能。 ( )
A对
B错
5、Customers won.t find store clerks sitting around _________ .
选择一项：
A.
watching TV or playing cards
B.
to wa
|
|
