| 显示国家开放大学系统管理英语2所有答案 |
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Under no circumstance _____ to tell lies to the public.
选择一项：
A. the companies are allowed
B. are the companies all
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答案是：B. are the companies allowed
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We have to ______ our annual work report to the manager next week.
选择一项：
A. hand in
B. hand out
C. hands up
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答案是：A. hand in
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— ?
—It will take at least two weeks.
选择一项：
A. How soon will you finish our annual report
B
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答案是：A. How soon will you finish our annual report
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To communicate precisely what you want to say, you have to frequently need to define key words.回答
A. 要简明扼要地表达本意，就必须
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答案是：C
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Having patience with your customers and with yourself will go a long way in winning over hostile customers.回答
A. 对顾
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答案是：B
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You will do everything within your power to try and resolve the situation.回答
A. 你会在权利范围内尽一切努力解决问题。
B. 你会在意志范围内尽一
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答案是：A
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Angry customers tend to aim their dissatisfaction and complaints at staff members.回答
A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。
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答案是：A
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Focus groups are representatives of customers whose job is to provide you with information on their needs and preference
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答案是：C
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It is only by agreeing with their view point and that you will resolve the situation and send the customer away
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答案是：A. suggesting a possible solution
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We feel with the inconvenience the service center brought us.
选择一项：
A. disappointed
B. worried
C. surpr
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答案是：A. disappointed
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—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant?
—Waiter
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答案是：A. I’m really sorry about that.
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二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Xiaoyan,
I thought you’d like to know what has happened to your report abo
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答案是：F,F,F,T,T
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You’d better have your hair _____ before going to your friend’s wedding.
选择一项：
A. cutting
B. cut
C. to cut
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答案是：B. cut
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I like cooking for my friends in free time.
选择一项：
A. me
B. my
C. mine
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答案是：B. my
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— Can you stay here longer?
— , but I have to be back tomorrow.
选择一项：
A. I’d love to
B. No,
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答案是：A. I’d love to
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— How do you like living in Beijing?
— .
选择一项：
A. It’s different from living in America
B. I
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答案是：C. I love it. Beijing is such a beautiful city
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The qualities of a good questionnaire
It should be noted that one does n
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答案是：A,A,C,B,A
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The Jiahe Community Service Center is about to ______ service for residents.
选择一项：
A. provided
B. provide
C. prov
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答案是：B. provide
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Questionnaires are not suitable_____some people.
选择一项：
A. in
B. for
C. with
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答案是：B. for
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— Our company is doing a customer service questionnaire .May I take you a moment?
— .
选择一项：
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答案是：B. By all means
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Use These 5 (of 10) Tips to Start Your Event Planning Career
Step 1 – Get experience and volunteer your time in diffe
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答案是：F,F,T,F,T
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At the end of the day, you want all attendees _____ your event to remember this key message that you’ve spent a long tim
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答案是：C. leaving
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I think what should be done is to create more job opportunities for students.
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答案是：A．我认为我们更需要为学生们创造更多的工作机会。
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— Your plan is perfect and I believe that it will be a great success .
— ________________
选择一项：
A. Yes, it is.
B
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答案是：B. Thank you very much.
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They have disagreement on the plan of celebrating the founding of the community.回答
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答案是：B. 他们对庆祝公司成立的方案有异议。
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Will you be involved in opening the new office?
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答案是：B. 你会参与开设新办公室的工作吗？
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When you start a job,you must stick to it
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答案是：A. 一旦你开始了一件工作，你就得持之以恒。
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We can’t possibly get the work done by October. 回答
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答案是：A. 十月份前我们不可能做完这项工作。
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Write the telephone number down you forget.
选择一项：
A. on case
B. in case
C. under case
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答案是：B. in case
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Participants have _____the Productivity Analysis Worksheet.
选择一项：
A. completing
B. been completed
C. completed
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答案是：C. completed
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Cross training is training an employee to do a different part of the organization.s work. Training worker A to do the ta
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答案是：F,T,T,T,F
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According to theirfeedback sheets, the participants are all _____with the training.
选择一项：
A. satisfied
B. satisfyi
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答案是：A. satisfied
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Anyone who has worked here for over three years is for sick pay.
选择一项：
A. veteran
B. eligible
C. similar
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答案是：B. eligible
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The training is _____positive results on the job they are presently _____.
选择一项：
A. brought about, doing
B. bringin
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答案是：B. bringing about, doing
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—______________________
—In total, it should be about 15,000 RMB for the three-daytraining.
选择一项：
A. How much hav
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答案是：A. How much have you budgeted for the training?
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二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Cross training is training an employee to do a different part of the organiza
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答案是：F,F,T,T,F
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American young people would rather ______ advice from strangers.
选择一项：
A. get
B. getting
C. got
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答案是：A. get
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二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. The old saying “practice makes perfect” applies to interviewing too. 回答
A．古话
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答案是：B,B,A,C,A
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Hiring the right employee ________ you ________ a thousand times over in high employee morale.
选择一项：
A. pays…off
B
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答案是：C. pays…back
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Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxie
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答案是：B,B,A,A,B
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The candidate should dress in a manner that is appropriate to the position ________ he is applying.
选择一项：
A. for whi
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答案是：A. for which
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—May I ask you why you left the former company？
—
选择一项：
A. Because I.m very co-operative an
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答案是：B. Because I want to change my working environment and seek new challenges.
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These tips may help you avoid ________ bad employees for your company.
选择一项：
A. to hire
B. hiring
C. hire
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答案是：B. hiring
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—
— My name is Helen, and I was born in 1980. My major was electrical engineering.
选择一项：
A.
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答案是：A. Tell me your name, please.
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
There are more ants than any other kinds of land animals in the world. They
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答案是：B,A,C,C,A
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—Would you like to go to the concert with us?
— _________________, but I’ve promised to help Jim with his Chinese. T
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答案是：C. I wish I could
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He is ________ this company.
选择一项：
A. in charge of
B. in the charge of
C. under the charge of
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答案是：A. in charge of
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Good Communication Skills - Key to Any Success
Good communication skills are the key to success in life, work and rel
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答案是：F,F,F,T,T
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—I’m terribly sorry that I’ve spilled some coffee on the table.
— _________________.
选择一项：
A. I don’t care
B. It
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答案是：B. It doesn’t matter
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―Whose textbook is this?
―It _______ John’s. It has his name on it.
选择一项：
A. can’t be
B. must be
C. might be
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答案是：B. must be
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One day, our dreams will ____________ reality.
选择一项：
A. turn out
B. turn into
C. turn away
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答案是：B. turn into
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将撰写工作报告的步骤进行排序。
A. Write subsection-level outlines.
B. Write section-level outlines.
C. Write the whole report
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答案是：D,B,A,E,C,F
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The staff members discuss the management of the center, and put forward suggestions for improvement of the community.
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答案是：D,F,E,A,B,C
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Melinda:Mike, our department will hold 回答
session. Shall we discuss the budget now?
Mike:Yes. How much have you
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答案是：an on-the-job training，budgeted，the three-day training，8,500 RMB，are required to，medium-sized，food expenses，a little room
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Melinda is talking with Helen about selecting candidates for interview.
Melinda: Helen, how many candidates have 回答
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答案是：submitted，examine，make a shortlist，remind，one by one，inform，prepare for，when and where
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Qiaoxiang Community Service Center is going to launch a physical exam program for the staff this year. On behalf of the
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答案是：Administration，heard，honor，provide，consider，stomach，sugar，prepare
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a report about the event
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答案是：write
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the event to ensure that every detail meets the client.s requirements
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答案是：moniter
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changes if clients find the event plan is not so realistic
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答案是：make
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the event, including time, location, and cost
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答案是：plan
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