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When all or part of an order cannot be processed because the merchandise is temporarily out of stock or has been discont
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答案是：A.Express appreciation for the order and identify it by the customer's order number or by date if the order is unnumbered
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In Canada,direct eye contacting is acceptable when you want to convey （ ）and （ ）
A. interest ; excitement
B.sincerity;
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答案是：B.sincerity; excitement
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Japan in past were asked to focus on （ ） in order to avoid eye contact
A.a speaker.s neck
B.a speaker.s eyes
C.a spea
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答案是：B.a speaker's eyes
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Eye contact is （ ） kept during British conversations,because people believe eye contact is a mark of rudeness
A.never
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答案是：D.sometimes
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Also under separate cover we are sending you a full range of goods （ ）
A. of export
B.for export
C.export to
D.expor
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答案是：C.export to
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In car etiquette,When a lady enter into a car,which is the correct posture?
A.crawl into a car
B.put one foot into the
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答案是：B.put one foot into the car first ,and then another foot
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If infirm or elderly members of the visiting team require immediate exit from the airport, let the hosts know well （ ）
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答案是：C.bring forward
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TO make it easy for the reader to determine exactly what you want and to provide it quickly and accurately, you can（ ）
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答案是：B.write the responsibility clearly.
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When meeting the visitors at the airport, which of the following actions is not a good manner in business culture?( )
A
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答案是：A.Send the general manager to pick up the visitors
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In business culture, when things go wrong in the hotel in which the host arranges the visitors live, the visitors shold
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答案是：B.attempt to blame the local staff.
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When ordering products,you should provide clear and correct shipping instructions,which one you should not specify?
A.t
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答案是：A.the method of shipment
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americans take direct eye contact as a sign of honesty and sincerity, although it （ ）
A. should not be too intense
B.i
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答案是：A. should not be too intense
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When meeting Austrians for the first time, it is expected that （）
A.you only shake hands.
B.you only introduce youself
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答案是：C.you shake hands and introduce youself with your family name
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In （ ） , handshakes are common for both sexes, and may include grasping the arm with the other hand
A.America
B.German
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答案是：A.America
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Visitors should arrive on time and be prepared （ ） a certain amount of ceremony before work begins
A.in
B.of
C.with
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答案是：A.in
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Express your appreciation in （ ） way, but do not thank the reader in advance
A.any
B.the
C.some
D.some other
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答案是：B.the
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Be （ ） careful to avoid demands and commands, long, involved sentences, patronizing statements, and so on
A.more especi
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答案是：A.more especially
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At the end of an Inquiry, which sentence in the following is more appropriate? （ ）
A.Thank you in advance.
B.Thanks a
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答案是：B.Thanks a lot
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Person who usually welcomes and helps visitors and answers the telephone in an organization is known as a （ ）.
A.cashie
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答案是：C.security guard
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At the hotel, the visitors. check-in should be helped by ( )
A.the one who made the reservation
B.a member of the host
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答案是：A.the one who made the reservation
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In the international business, count-offers can be divided into （ ） kinds
A.3
B.4
C.2
D.1
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答案是：D.1
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In （ ）.firm handshakes are the norm as part of a formal introduction but may not be expected at subsequent metting or on
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答案是：B.Italy
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（ ） do not hesitate to greet people they know with an embrace
A.Chineses
B.Italians
C.apanises
D. Finland
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答案是：A.Chineses
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In （ ）,the use of first names is restricted to close friends and colleagues who have known each other for a long period
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答案是：B.Austria
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After picking the visitors up at the airport, they should then be driven to their hotel
A.host
B.visitors themselves
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答案是：A.host
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When meeting the visitors at the airport in the morning, it is ( ) to extend a dinner invitation with your visitors. tir
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答案是：C.indifferent
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As the hosts, a welcoming packet of information should be given to ( ) members of the visiting group when meeting the vi
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答案是：C.several
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If the director, president, or general manager cannot be on hand for the greeting at the airport,send the ( ) available
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答案是：C.the next highest official
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Structure aid for inquiry and reply contians the following ,except（ ）
A.introducing yourself
B.writer.s identification
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答案是：C.making inquiries or request
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Likewise, years later, your corporation was late to embrace the（ ） for digital imagery.
A.price
B.room
C.place
D.mar
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答案是：A.price
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when greeting an （ ）famale,you should never greet a woman with a kiss and never offer your hand to a woman first
A. Ame
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答案是：B.Islamic
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Information （） that the market is declining, so we recommend your acceptance
A. indicates
B.demands
C.makes
D.brings
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答案是：C.makes
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If you could see any chance to reduce the price to our （） , there is a possibility to conclude the business.
A.approval
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答案是：A.approval
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Information indicates that some parcels of similar quality from other sources are being sold（） a level about 8% lower th
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答案是：D.with
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If your price are attractive, we will （ ）_ an order with you
A.place
B.make
C.do
D.take
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答案是：B.make
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（ ） shoud be done by menmber of the host team when people welcome a visitor at the airport
A.Embracing
B.Individual in
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答案是：C.Hand shaking
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If your request is prompted by an advertisement in a newspaper or magazine ,for example,give the（ ）and （ ）of the publica
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答案是：B.name , date
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Answering some requests requires a substantial amount of time and effort,which statement belowing is NOT in accord with
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答案是：B.You may need to retrieve electronically stored data or search paper records
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（ ） should be worn (even in hot climates) as a sign of professional respect.
A.Business suits
B.T-shirts
C.Jeans
D.B
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答案是：C.Jeans
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In a General Inquiry, a businessman states clearly all the information he needs. So which one is not belong to General I
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答案是：A.a catalogue
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In （ ）,business cards are exchanged after the initial introductions without formal ritual
A.France
B.Asia
C.America
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答案是：C.America
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What we can do best is to （） you half way
A.reduce
B.come
C.meet
D.bring
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答案是：C.meet
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You may be aware that some Indian dealers are lowering their prices. No doubt there is（） competition in the market.
A.
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答案是：A. high
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We will place an order without delay if you would reduce your price （） 5%（） your cotton shoes
A.of/to
B.of/to
C.by/in
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答案是：D.by/at
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We think it advisable for you to make a （） if you wish to remain competitive
A.reducing in price
B.price reduction
C.
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答案是：D.price cutting
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A welcoming packet of information should be given to （ ） of the visiting group at the welcoming ceremony.
A.the directo
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答案是：A.the director
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Giving a welcoming ceremony at the airport can enforce the idea that the visitors are entering a new culture not just a
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答案是：C.in front of the aeroplane
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What we shouldn.t do when meeting visitors at the airport？
A.Never send just a driver
B.Include a translator if necess
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答案是：C.Hold a greeting sign
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In（ ）,business cards have no formal exchange protocol
A.France
B.Asia
C.America
D.South Africa
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答案是：C.America
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In （ ）,exchanging business cards is common among professional workers. But noamally it is not the situation in social se
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答案是：B.Asia
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