Situation: The woman is making a complaint that something is wrong with the machine. M: Can I help you, madam? W: Yes, I bought a washing machine in your shop last week. __________. 选择一项: a. But it doesn.t work now 解析:对话中男士问有什么可以帮忙的,女士对自己购买的故障商品(something is wrong with the machine)进行投诉,所以回答说上周买的洗衣机不能用了,故选B。 b. I want to get my money back now c. It costs too much d. It works well now