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本题添加时间:2023/4/17 15:04:00
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Good communication skills are the key to success in life, work and
relationships. Without effective communication, a message can turn into an error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly
delivered.
...... When you take the time to develop good communication skills, it means you open
yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while
successfully attaining your goals. 1. A message must be understood, interpreted or delivered correctly with communication. 2. When you talk with others you can pay little attention to your body language. 3. The better you are able to understand others, the better your ability to communicate. 4. Before stating your opinions, you.d better let the speaker finish his or her talking first. 5. Don’t argue or debate with others if you feel angry or displeased.

答案是:FFFTT

出自 国家开放大学管理英语 2  国家开放大学系统

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1、Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should r
2、When dealing with an angry customer, which is NOT the right attitude?
3、The underlined sentence “Use your ears more than yourmouth” means .
4、When a customer shouts rudely at you, you should .
5、Whom do angry customers tend to aim their dissatisfaction and complaints at?


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