Receiving Visitors at the Airport
Do you, sometimes, need to go to meet some visitors at the airport? What should you do when you meet them? What should you talk about? On their arrival, you should pay attention to the following points:
Ÿ Going up to meet the visitors
Ÿ Asking about their journey
Ÿ Helping with their luggage
When going to the visitors and making introduction at the airport, you should remember that the person of less importance, regardless of gender, is introduced to the person of greater importance and the visitor is always more important than anyone in your organization. The introduction is usually followed by a brief and firm handshake.
To break the ice, after introduction, you can ask about their journey, like: “Did you enjoy your journey?” , “How was your trip?” etc. If you want to be more friendly and helpful, you may offer to take the luggage.
When you get to the hotel, accompany your visitors to the hotel front desk and help them with the check-in. After check-in, ask a bell boy to help carry the luggage.
When your visitors have settled down, discuss the schedule with them to see if there might be any changes. If there are changes, don.t forget to let the related persons know.
When making introductions, the introduction is usually starting with a brief and firm handshake. 1
2. In order to break the ice, you may ask visitors about their journey after the introduction. 2
3. If you want to be more friendly and helpful, you.d better help carry the luggage. 3
4. You should discuss the schedule with the visitors before they.ve settled down. 4
5. It is not friendly to ask about the visitor.s journey. 5
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