All hotels do not serve the same clientele, that is, the same kind of guests. In fact, it is possible to place hotels in four broad categories. The first is the commercial hotel, which provides services essentially for transient(短暂的)visitors, many of them traveling on business. Many city hotels and diversely located motels fall into this group. The second category is resort hotels. Located in vacation areas, they often provide recreational facilitates of their own as well. The third type of hotels aim their services largely at the convention trade. Conventions are meetings usually held yearly, of various business or professional groups. Most conventions were held in large urban centers such as New York or Washington D.C, but the airplane has also made it possible for resort hotels to attract this kind of business. The fourth category is resident hotels. People who do not wish to keep house themselves can rent accommodations on a seasonal basis or even permanently in many hotels. It is very important for us to realize the necessity for cooperation and coordination among the various hotel departments. Practically every service offered required the efforts of two or more departments. To get an incoming guest from the lobby(大厅) to his freshly cleaned room involves the front office(前厅),the uniformed services, and the housekeeping(客房)department. Whether it be the serving of a single meal in the coffee shop or the handling of a large convention, the joint efforts of several departments must be coordinated(协调)to assure successful and satisfactory service to the customer. Failure on the part of any one department or any one person in that department means unsatisfactory service and a dissatisfied guest.(本题20.0分)
1.(单选题) Many city hotels and diversely located motels fall into ( ).(本题5.0分)
A.the commercial hotel
B.the conventional hotel
C.the resort hotel
D.resident hotel
答案：A.
解析：无.
2.(单选题)Most of the convention hotels are built in ( ).(本题5.0分)
A.the small towns
B.the large cities
C.the tourist resorts
D.the theme parks
答案：B.
解析：无.
3.(单选题) The departments of a hotel exclude( ).(本题5.0分)
A.the front office
B.the housekeeping
C.the security
D.the decoration
答案：D.
解析：无.
4.(单选题)The different departments of a hotel should coordination to ().(本题5.0分)
A.sell a meeting
B.arrange for a luncheon
C.serve the guests
D.recruit the professionals
答案：D.
解析：无.
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